Return and Refund Policy

• Special order items are non-cancelable once purchased even if the item is still on a backorder status with the manufacturer. Zip Appliance does not have control over the supply chain, delays, and estimated dates given to us at the time of purchase. Special order items are considered; any items with long lead time, special color, items that are not stocked in Zip Appliance local warehouse, every luxury UMRP brand, Summit brand, Samsung brand, hood inserts, and blowers.

• Out of box and floor model inventory is non-cancelable.

• 15 day return policy only applies to items in the exact condition in which you received them (packaging cannot be opened). All returned items are subject to a minimum 20% restocking fee.Non-returnable Items:
  • Any product that has been installed or has attempted to be installed
  • All special order items, out of box and floor model inventory.
  • All trim kits, hoods, AC units, accessories, water filters, and install parts
  • Install price and delivery fee

• All new items must be delivered/picked up within 30 days of arriving at Zip Appliance warehouse. If you cannot take delivery within 30 days, your items will go to the next order in-line and then re-ordered (special order appliances are excluded from this and will be held).
• All out of box and floor model inventory must be delivered/picked up within 7 days of the purchase date.

• Customer is subject to a $99 return trip fee per additional trip

• Zip Appliance offers drop off delivery, full service delivery, and standard installation. See “Zip Appliance Delivery/Install guide” for reference of each type of service we offer and price.
• Zip Appliance offers a 30 day guarantee on installation completed by us.
• Zip Appliance will not accept responsibility for damage to any pre-existing old or corroded pipes, hoses, faulty connections, plumbing or venting not up to code. We reserve the right to refuse installation of any product for refund of installation costs when applicable.

• All rebate claims and payments are exclusively between the issuer (not Zip Appliance) and the consumer. The consumer has full responsibility for filling out all applicable rebate forms and submitting them as per the terms, conditions, and deadlines listed on the rebate form. All rebate claim issues/questions must be handled directly with the issuer (not Zip Appliance).

• Cosmetic product damage and property damage must be reported at the time of delivery; by signing the delivery document you are agreeing to this and forfeiting your right to claim damage.
• The consumer and/or anyone accepting merchandise on their behalf signing the order are responsible for thoroughly checking the condition of all products received as stated above, even if you are planning on setting up or installing the appliances at a later date.
• If the product is damaged on inspection, the delivery must be refused. Failure to refuse delivery will result in keeping the product as-is and accepting a damage allowance or going through cosmetic warranty repair with the manufacturer.

• Availability dates rely solely on the manufacturers and not Zip Appliance. Estimated dates can change without notice, we only promise to contact you to schedule delivery once the item arrives at Zip Appliance warehouse.

• Manufacturer warranties are directly through the manufacturer who holds full responsibility on warranty claims starting on the day of delivery. Zip Appliance does not warranty any product.
• Manufacturer’s handle their own defective products and replacements. Please see the user manual for warranty information and how to file a claim